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We expect all our new clients to have plenty of questions when preparing to do business with CBS. Provided here is a list of the most Frequently Asked Questions and the Answers to those questions. If you do not see the answer to your questions, please Contact Us immediately and a member of our team will provide you with the information that you need.

 

Q. What are HPE Renew products?

A. HPE Renew products are the equivalent of new equipment, and carry the same warranty and service option as new products.

 

Q. What type of warranty comes with HPE Renew products?

A. All products in the HPE Renew program come with a same as new warranty. In other words, there is no difference between a new HPE product warranty and an HPE Renew product warranty. A warranty is effective from the time a customer takes delivery.

 

Q. In What products and services does CBS specialize?

A. The experienced and knowledgeable team at CBS is highly specialized In Servers, Server Options, Storage and Networking solutions. In 2009 - 2014 Creative Business Solutions was named "HPE Top Distributor," a distinction we take great pride in, and work every day to meet the expectations that accompany such an honor. You can be sure the service we provide you will live up to this honor.

Q. How quickly can CBS fulfill an order?

A. We fill a majority of orders the same day they are received.

 

Q. What carriers do you use for Shipping?

A. CBS uses UPS, FEDEX and other trucking companies to fulfill deliveries. To help our clients keep track of their orders we provide Online Order Tracking.

 

 

Q. Do you offer Blind drop shipping?

A. Yes, as an added service we offer blind drop shipment for our clients to fulfill orders quickly and efficiently to their customers. ALL blind shipments from CBS, and leave the warehouse without any reference or paperwork of Creative Business Solutions.

 

Q. How do you deal with RMA’s?

A. Products must be returned as subject to CBS official RMA policy.

 

Q. What warranty does CBS offer?

A. CBS offers a 30-day warranty. New products come with a Standard warranty and the 30 days Creative Business Solutions Warranty.

 

Q. How much does CBS charge for shipping and Handling?

A. A shipping fee is charged based on the shipping method you select during the order checkout process. When your order is shipped you will receive an Email with a Tracking Number, which will enable you to check the status of delivery from the point of origin until it arrives at the destination.

 

Q. What payment methods do you accept?

A.CBS accepts payment via MasterCard, Visa  and American Express.

 

Q. After placing an order is there a way to check its status?

A. Yes, every client can access the Online Order Tracking function by using the dedicated "MY ACCOUNT" section of our website.

 

If you have additional questions please CONTACT US today and a member of our team will provide you with all the information you need. CBS is dedicated to enhancing your business operation with custom solutions.ere

 
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