Buyer may return defective Goods for replacement or refund (as elected by Seller) within 30 days of purchase.
Non-defective, special order products are normally not accepted for return; other returns are handled on a case-by-case basis in Seller’s sole discretion.
Returns are handled on a case-by-case basis in Seller’s sole discretion.
All returns must be accompanied by an authorized RMA number, which is valid for 15 days after the date of issuance, and returns of non-defective normally stocked items in resalable condition will be accepted for credit subject to a restocking charge no less than 20% of the sale price.
RMA Numbers can not be extended or re-issued. Failure to return a product within the applicable return period will be deemed to be an acceptance of the product.
15% restocking fee for any open box return.
Shipping charges are not refundable.
Damaged Products: If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify CBS immediately to arrange for a carrier inspection and a pickup of damaged products. Timely receipt of this information is necessary for CBS to file a damage claim.